Civitas Residential ("Civitas," "Company," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our websites at www.livecivitas.com and www.civitasresidential.com (collectively, our "Websites"), submit a lease application, establish residency in one of our communities, or otherwise communicate with us, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you should not use our Websites or provide personal information to us. By accessing or using our Websites, or by entering into a lease or residency agreement with us, you agree to this Privacy Policy. This policy may change from time to time (see Changes to Our Privacy Policy below). Your continued use of our Websites or our services after we make changes constitutes acceptance of those changes.

Our Websites are not intended for anyone under 13 years of age. No one under age 13 may provide any personal information to or on the Websites. If you are under 13, do not use or provide any information on our Websites, register on the Websites, or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

We collect several types of information from and about users of our Websites and from our residents and prospective residents, including:
‍
Website Information
‍When you visit our Websites, we may collect:

•  Information you provide by filling in forms, including contact requests, scheduling inquiries, and general correspondence.
•  Records and copies of your correspondence, including email addresses, if you contact us.
•  Automatically collected data including IP address, browser type, operating system, pages visited, traffic data, and location data collected through cookies and similar tracking technologies.

‍Resident and Applicant Information
‍In connection with lease applications, residency, and community services, we may collect:

• Identifying information such as name, date of birth, government-issued ID, and Social Security number for credit and background screening purposes.
• Contact information including mailing address, telephone number, and email address.
• Financial information including income verification, bank account details, and payment history for the purpose of processing rent and other charges.
• Lease and tenancy records including application data, lease agreements, maintenance requests, and correspondence.
•  Emergency contact information you voluntarily provide.

We use information that we collect about you, including any personal information, to:

•  Process lease applications and manage your tenancy, including rent collection and maintenance services.
• Communicate with you about your application, lease, community notices, and services.
• Conduct credit checks, background screenings, and identity verification as permitted by applicable law.
• Provide you with information, marketing communications, or services that you request from us or that may be of interest to you.
• Improve and operate our Websites and community services.
• Comply with legal obligations, enforce our lease agreements, and protect the rights, property, or safety of Civitas, our residents, or others.

We may disclose aggregated information about our users that does not identify any individual without restriction. We may disclose personal information that we collect or you provide to us:

• To our subsidiaries, affiliates, and parent companies.
• To contractors and service providers we use to support our business and communities, including property management software providers, payment processors, background screening companies, and maintenance vendors.
• To a buyer or successor in the event of a merger, acquisition, sale of assets, or similar transaction, in which personal information is among the assets transferred.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce our lease agreements and other contracts.
• With your consent or at your direction.

We do not sell your personal information to third parties.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of information transmitted to our Websites. Any transmission of personal information is at your own risk.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Resident and applicant records are retained in accordance with applicable law and our internal records retention schedule. Website visitor data collected through cookies and tracking technologies is retained for limited periods consistent with the purposes described in this policy.

Our Websites use cookies, web beacons, tracking pixels, and similar technologies to distinguish you from other users and to improve your experience. You may refuse to accept browser cookies by activating the appropriate setting in your browser. However, if you select this setting, certain parts of our Websites may become inaccessible or not function properly.

Our Websites may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to read the privacy statements of any third-party websites you visit.

Whenever we send commercial or marketing emails, we include an option to stop receiving such messages. If you do not wish to receive marketing communications from us, you may opt out at any time by following the unsubscribe instructions in any marketing email or by contacting us directly. Even if you opt out of marketing communications, we may still send you non-marketing messages related to your tenancy, lease, or account.

We may revise and update this Privacy Policy from time to time at our discretion. All modifications will become effective ten (10) days after notification, which may be provided by posting the revised policy on our Websites or by emailing you directly. Your continued use of our Websites or services following the posting of a revised Privacy Policy constitutes your acceptance of the changes.

If you are a Texas resident, you may have certain rights regarding your personal information under the Texas Data Privacy and Security Act (TDPSA), including the right to know what personal information we collect about you, the right to correct inaccuracies, the right to delete personal information in certain circumstances, and the right to opt out of the sale of personal information. To exercise any of these rights, please contact us using the information below. We will respond to verifiable requests within the timeframes required by applicable law.

To contact us about this Privacy Policy or our privacy practices, please reach us at:

Civitas Residential
‍Houston, Texas
www.civitasresidential.com
‍www.livecivitas.com
‍marketing@livecivitas.com